Refund policy
Return & Withdrawal Policy
Thank you for shopping with us! We want you to be happy with your purchase. Our return and withdrawal rights differ depending on where you are located. Please read the relevant section below.
General Information
Glowletix is a company based in the United States. Therefore, there is no statutory right of withdrawal or automatic right of return under EU or other international consumer protection laws.
However, we offer customers worldwide the option to request a return. Each request is reviewed individually.
Return Request
If you would like to request a return, please contact us within 5 days of receiving your order by email at:
Please include:
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Your order number
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The reason for the return
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Photos in case of damaged or incorrect items (if applicable)
All return requests are subject to review and approval.
Return Approval
Returns are accepted only after our explicit approval.
We reserve the right to refuse returns, especially in cases of:
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Signs of use or wear
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Incomplete original packaging
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Insufficient justification
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Expired request period
Items may only be returned after you have received our confirmation.
Return Shipping Costs
As a general rule:
If the reason for return is not approved by us, the customer is responsible for the return shipping costs.
A flat return fee of:
$5.95 USD
will be deducted from the refund amount.
If the return is approved due to our fault (e.g., defective or incorrect items), we will cover the return shipping costs.
Shipping & Tracking
All returns must be sent using a trackable shipping method.
We are not responsible for lost or damaged return shipments without tracking.
Please keep your shipping receipt for your records.
Return Conditions
To be eligible for a return, the following conditions must be met:
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Items must be unused and in original condition
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All original packaging must be included
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Returns must be shipped within 5 days after approval
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No damage or signs of wear
The following items are non-returnable:
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Custom-made or personalized products (unless defective)
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Swimwear and underwear for hygiene reasons
Refunds
Once we receive and inspect the returned items, your refund will be processed.
Refunds are issued to the original payment method within 10 days of receiving the returned goods.
Any applicable deductions (such as return fees) will be clearly stated.
Contact
For questions or return requests, please contact us before sending any items back: