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FAQs
Have a question ? We are here to help.
Are the stated prices inclusive of sales tax?
„Yes, the prices include sales tax.“
Is the shipping free?
"Enjoy free shipping on all orders over $100!"
When will I receive my item?
„Once we have shipped your order, you will automatically receive a confirmation email. Please note that shipping typically takes 7-10 days, depending on your location and the destination country.“
Can I change or return my item?
"If you wish to exchange a product for a different model, strap color, or similar variation, please contact us so we can reserve the new item in our stock immediately. You are entitled to an exchange or refund within 14 days of receiving your package, provided the item has not been used."
Do I have to pay shipping costs if I want to return the item?
"Yes, shipping costs are always covered by the buyer, unless the item was defective or damaged upon delivery."
Where can I submit a return request?
"You can submit your return request directly to the email address: contact@glowletix.com."